Customer Care
Our customer care team is available to assist with checkout questions, product information, order status, shipment tracking, delivery concerns, returns, exchanges, payment questions, and privacy-related requests.
For questions about a specific order, please include your order number and a brief description of the issue. For your security, do not send complete credit or debit card numbers, security codes, or other sensitive payment credentials.
Customer Care Hours
Customer care is available Monday through Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages received outside these hours will be reviewed during the next available service period.
Order Changes and Cancellations
You may request order cancellation before your order is shipped. Once an order has been dispatched, returns and exchanges are handled according to our Refund Policy.
Contact Information
Store name: getrael
Email: Support@getratere.shop
Phone: (623) 991-5077
Physical and return address: 585 West Old Territory Trail, Flagstaff, AZ 86005, United States
Customer Care Hours
Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).