Your 30-Day Choice
Eligible purchases include a 30-day no-reason return and exchange option beginning from the date of delivery. Customers may request a refund or exchange without providing a reason for a change of mind, subject to the conditions and exclusions below.
How to Start a Return or Exchange
Please contact our customer care team before sending an item back. Once your request is approved, we will provide return instructions and issue a prepaid return shipping label. Unauthorized returns may be delayed or may not be processed promptly.
Merchant-Paid Return Shipping
We cover the cost of the prepaid return shipping label for approved change-of-mind returns and for returns involving damaged, defective, incorrect, missing, incomplete, or other quality-related issues.
Return Condition and Exclusions
For a no-reason return, please include the original packaging, supplied parts and accessories, and proof of purchase when reasonably possible. Items should not show avoidable use or damage.
The following items are excluded from discretionary no-reason returns:
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Custom-made goods
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Clearance or Final Sale goods
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Gift cards
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Opened intimate or hygiene-sensitive items
These exclusions do not limit any rights or remedies available for damaged, defective, incorrect, missing, or incomplete items where required by applicable law.
Exchanges
Approved exchanges are available within the same 30-day period. After the returned item is received and reviewed, we will arrange the approved replacement or otherwise resolve the exchange with you.
Refunds
For an approved refund, we will issue the refund to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after the refund is issued for the funds to appear, as financial-institution processing times may vary.
Order Cancellation
You may request cancellation before your order is shipped. Once the parcel has shipped, the order will be handled according to the return and exchange procedures described in this Refund Policy.
Merchant and Customer Care Information
Store name: getrael
Contact email: Support@getratere.shop
Phone: (623) 991-5077
Physical and return address: 585 West Old Territory Trail, Flagstaff, AZ 86005, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).