Currency and Checkout
All prices displayed in our store, order totals, and completed charges are denominated and processed in U.S. dollars (USD).
Credit and Debit Cards
We accept eligible credit and debit cards through the payment networks displayed at checkout. Supported networks may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Available payment methods may vary depending on the transaction, card issuer, and secure checkout configuration.
Payment Authorization
When an order is submitted, your payment provider may request authorization for the transaction. You are responsible for providing accurate payment information and confirming that you are authorized to use the selected payment method.
A declined, incomplete, or unverifiable payment may delay order processing or result in the order being cancelled.
Payment Security
Payment information entered during checkout is processed through Shopify and applicable payment providers using their respective security controls.
For your protection, please do not send complete credit or debit card numbers, security codes, or other sensitive payment credentials by email.
Taxes, Cancellations, and Refunds
Applicable taxes are collected as required by federal, state, and local law.
You may request cancellation before your order is shipped. After shipment, the order will be handled according to our Refund Policy.
Approved refunds are issued to the original payment method and normally appear within 5–10 business days after issuance. Actual posting times may vary depending on your card issuer or financial institution.
Merchant and Customer Care Information
Store name: getrael
Contact email: Support@getratere.shop
Phone: (623) 991-5077
Physical and return address: 585 West Old Territory Trail, Flagstaff, AZ 86005, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).