What types of products does getrael offer?
Our current catalog includes period-care products, intimate-care products, bladder-care products, acne-care products, facial skincare, and wellness supplements. Please refer to the individual product listing for specific information about intended use, ingredients, materials, directions, care, and safety.
Do you ship outside the United States?
No. We currently ship only to valid delivery addresses within the United States. Free standard shipping applies to every accepted U.S. order.
How long does delivery usually take?
Orders are normally processed within 1–2 business days. After dispatch, standard carrier transit generally takes approximately 4–6 business days. Actual delivery times may vary depending on carrier operations, weather, peak periods, and address-related issues.
Will I receive tracking information?
Yes. A tracking number is provided after your order has been dispatched. The carrier may need a short period before the tracking information becomes active.
Can I return or exchange an item?
Yes. Eligible purchases are covered by a 30-day no-reason return and exchange period beginning on the date of delivery, subject to the conditions and exclusions in our Refund Policy.
Do I have to pay for return shipping?
No. For approved returns, we provide a prepaid return shipping label and cover the applicable return shipping cost, including no-reason returns and returns involving damaged, defective, incorrect, missing, or incomplete items.
Which items are excluded from no-reason returns?
Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary no-reason returns. These exclusions do not limit applicable rights or remedies for damaged, defective, incorrect, missing, or incomplete items.
When will my refund be available?
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after issuance for the refund to appear, depending on the financial institution or payment provider.
Can I cancel an order before it ships?
Yes. You may request cancellation before your order is shipped. Once the order has been dispatched, returns and exchanges are handled according to our Refund Policy.
What currency and payment cards are accepted?
Checkout is processed in U.S. dollars (USD). Eligible credit and debit cards may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the payment options displayed at checkout and issuer authorization.
Will taxes be added to my order?
Applicable taxes are collected as required by federal, state, and local law.
How can I contact customer care?
For order or product questions, please contact us using the information below. If your request concerns an existing order, include your order number and a brief description of the issue. Do not send complete credit or debit card details.
Merchant and Customer Care Information
Store name: getrael
Contact email: Support@getratere.shop
Phone: (623) 991-5077
Physical and return address: 585 West Old Territory Trail, Flagstaff, AZ 86005, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).