U.S.-Only Delivery
We ship only to valid delivery addresses within the United States. Free standard shipping applies to every U.S. order, regardless of the order total.
Order Processing
Accepted orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Estimated Transit Time
After the carrier receives the shipment, standard transit normally takes approximately 4–6 business days. Actual delivery times may vary due to severe weather, peak shipping periods, carrier operations, or address-related issues.
Shipment Tracking
A tracking number is provided after every order has been dispatched. The carrier may require a short period of time before the first tracking event appears in its system.
Address Accuracy and Delivery Issues
Please provide a complete and accurate U.S. delivery address when placing your order. If your package arrives damaged, you receive an incorrect item, or contents are missing, please contact our customer care team promptly for assistance.
Order Cancellation
You may request cancellation before your order is shipped. After shipment, returns and exchanges are handled according to our Refund Policy.
Taxes
Applicable taxes are collected as required by federal, state, and local law.
Merchant and Customer Care Information
Store name: getrael
Contact email: Support@getratere.shop
Phone: (623) 991-5077
Physical and return address: 585 West Old Territory Trail, Flagstaff, AZ 86005, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).